Shipping Policies
Shipping Policies
All shipments are shipped using UPS next day air. Most shipments will arrive on or before 10:30 am. Some rural areas have a delivery commitment time of 12:30 or as late as 4:30 pm, please email us if you have any questions. Next day air shipments are not “guaranteed” to arrive on time. No refunds or credits will be given for shipping under any circumstances!
Note: Shipping is to billing address ONLY unless other arrangements are made via email.
Our prized coral specimens and frags are shipped with heavy duty bags to prevent leaks, Styrofoam boxes with cardboard shells, with heat or cold packs depending on environmental conditions.
UPS ships next day Monday through Thursday. We do not offer or recommend Saturday shipping. If your order is late for Saturday delivery, you will not receive the corals until Monday. There is a higher rate of late shipments for Saturday delivery.
We currently do not ship any products (live or dry goods) outside of the 48 continental United States. Live stony coral exports require CITES paperwork and extra expenses which make the process too expensive and time consuming for small shipments.
Coral flat rate shipping:
Priority Overnight $55
$300.00 – $499.99 $35
$500.00 – $999.99 $25
$1000.00 – & up Free
Surrounding Areas Shipping:
Includes the states of Pennsylvania, Connecticut, New Jersey, and New York.
Flat rate of $25
Most Local Shipments over $500 Ship Free
Please login and enter your address for this shipping option.
Local Pickup:
You may pickup at our facility in Brooklyn, New York. You will automatically be charged sales tax for this shipping option. Please contact us to schedule your pickup time and date.
Shipping Schedule:
Livestock shipping dates must be scheduled with Pop Corals, You will receive a tracking number via email the evening before your shipment arrival. In the event of inclement weather or any shipping liability, please be aware that we are not liable for shipping delays to your busy schedule! We highly encourage you to take delivery via your local UPS facility! You can request to have it shipped “hold at location” and it will be held at an office for pickup at your convenience. We will do our best to keep you updated and aware of any possible shipping problems. We guarantee live arrival, but in regards to all personal time and expenses due to unforeseen shipping delays and consequences, the person/persons is responsible.
Occasionally a coral will need to be cut upon ordering, and need time to heal after being cut, so please allow 2-7 days after ordering to ship. We will advise if we feel the coral needs more time before shipping.
Please include requested ship dates in your order notes, and we will do our best to work with you. Don’t hesitate to call to discuss ship dates and the status of your order at 347-674-3724. All orders must ship within 2 weeks of order date. If you cannot accept a delivery during that time please contact us! At your request, your order can be cancelled and refunded anytime before we start processing your order. After that time you can still cancel an order and you will be issued a store credit, valid for 1 year. Once a tracking number is made your order is considered shipped and cannot be canceled.
Pop Corals will work with you to find a suitable shipping date that accommodates your busy schedule and ours. You will receive a tracking # email from UPS confirming your order has shipped. If you do not receive an email by the night before your order is to ship, please call or email us to confirm the shipment date.
Please note: We do Not ship right before and during major holidays (Thanksgiving, Christmas, New Years, and July 4th). The risk to live coral shipments is simply too high, due to the increases in overnight shipping at these times. We do Not ship the week before Christmas, or the span from Christmas to New Years Day.
Thank you again for visiting our Shop, We hope you enjoy Your purchase!